Terms and privacy

Moverref moves on Saturdays and Sundays, with 2 movers and a van. Bookable online: moves of a student room, studio or apartment within ± 30 km of the Waasland. Larger or longer-distance moves are based on a written tailored proposal.

The price you see online includes VAT and is based on your belongings, the addresses, the floors and the driving distance. Transport, driving time, extra trips and a furniture lift are separate lines.

If your move includes something special (piano, safe, full-service or an item we didn't know yet), the team confirms the price within 24 hours. Your date stays reserved in the meantime.

If the belongings on the day clearly differ from what you entered, we tell you before we start and agree on any extra cost together.

Your date is held as soon as you book. You pay a 25% deposit by bank transfer (QR code or structured reference). If the deposit hasn't arrived after 48 hours, the booking expires automatically and the date is released. We send you a reminder first.

You pay the balance after the move.

Up to 7 days before the move you can cancel free of charge or pick another free date on your move page. Your deposit is then refunded.

If you cancel later, we keep the deposit as compensation for the reserved day. Within 7 days, or once the crew is scheduled, changes are only possible in consultation with the team.

Before we touch anything, the crew photographs existing damage (for example a damaged corner of a cabinet). You see it on your move page and can confirm it. During the move the crew records the protection (corner protectors, blankets) and the key steps.

Every photo gets a timestamp, optionally a location and a digital fingerprint (SHA-256), so it can be shown afterwards that a photo wasn't edited. The file can be shared with you, an insurer or a mediator.

Please report visible new damage on arrival, so the crew can record it right away. Report hidden damage within 7 days. Damage we cause, we settle. (Demo version: insurer and maximum amount will be stated in the final terms.)

Take cash, jewellery, important documents and medication with you. We don't move hazardous goods (gas bottles, fuel, chemicals) or animals.

Make sure there's a free parking spot near the door and a clear path. If the crew can't load smoothly, we'll tell you and find a solution together.

Controller: Moverref. We use your name, email, phone, addresses, belongings, photos and videos only to plan, carry out and follow up your move, and for accounting.

Photos and videos are kept in secure private storage and are only visible through temporary links. If you let the AI count, your images are processed by an AI model (via Lovable AI) to build an inventory; they are not used for advertising.

Your customer page, family page and evidence dossier open through a secret link that works until 90 days after the move. The team can extend a link or replace it with a new one, after which the old one stops working. The evidence dossier shows no GPS location; the crew only records it when they tick it themselves, and only internally.

Addresses come from the Flemish address register and OpenStreetMap; the driving distance is calculated with OpenStreetMap routing. The app runs on Lovable Cloud.

We keep your data as long as needed for the move and legal retention periods (accounting). You can always ask for access, correction or deletion by email.